These are our terms and conditions. They apply each time you visit our site and we will assume that you’ve read them before you use the Site. They do change from time to time so please re-read them each time you visit the Site.


These Terms and Conditions comprise the following sections:
- General Terms
- Orders
- Cancellation Policy
Which together form the basis of the relationship between us and both you and we agree to be bound by what each section says.



The following words have the following meanings in these Terms and Conditions:
- We are SA Srl.
- Site is www.sa.design
- You are a visitor to the Site.
- Account means the account you create with us if you register with the Site.
- Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
- Regulations mean the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- User means any person, firm or company using the Site for any purpose.


You agree that:
- You have the right to make this Agreement with us and that you are over the age of 18 years.
- You will read the terms and conditions on any site we link you to.
- You won’t use robots, spiders, scrapers or similar things on the Site.
- You won’t try to get around any things we put on the Site to stop or limit access to parts of it.
- You won’t do anything that might cause our systems to crash.
- You won’t steal the Site or any part of it for use in any other site or application.
- You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers.
- You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.


Either us or our business partners and affiliates owns all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.


When you create an Account you promise that:
- You will only have one Account with us
- All information you submit is accurate and truthful
- You will keep this information accurate and up-to-date
- You will not share your Account with anyone else
- You will keep your Account details confidential
- You will not give your username or password to anyone else
- You will log off when you exit the Site
- Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.
We may close your Account if you break these Terms and Conditions or if there has been no activity on the Account for 12 months.
If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.
If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.
You have the right to opt out of our marketing emails at any time by emailing us at unsubscribe@sa.design
If we earn any commission or interest on the money deposited in your Account we may keep that commission and/or interest.
You can cancel your Account with us at any time – all you need to do is to email us at unsubscribe@sa.design


We both agree that our Privacy Policy forms part of these Terms and Conditions.


We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose or that it will not infringe the rights of others.
We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.
We don’t give advice on the Site, just general opinions, and so don’t rely on what we say when you make any decisions.
We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from the Site.
If you link to any other site using the Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.


We never guarantee that the Site will be available all the time and if it’s not available for any reason you can’t hold us responsible for anything you lose as a result.
We have the right to change the Site and the services it offers, suspend it or stop it at any time.


As far as we are allowed by law we deny liability for any losses of all kinds which you incur from visiting and/or using the Site. You use the Site at your own risk.
However, nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.


We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and disclaim liability for any losses which come out of you using them.
Just because we link to a site does not mean that we endorse or recommend that site.
We can never guarantee that a link will work.


You agree to re-read these Terms and Conditions each time you visit the Site so as to understand any changes we’ve made to them.
If we change the Site these Terms and Conditions will apply to any changes we make.


These Terms and Conditions are made under the laws of England and Wales and that is the only jurisdiction which can govern them.
We and you agree that these Terms and Conditions do not form the basis of any partnership or co-venture.
These Terms and Conditions supersede any previous terms and conditions we have published and represent the entire understanding between you and us.
Time will not be of the essence in any part of any agreement between you and us.
All parties acknowledge and agree that they have not entered into any agreement between them in reliance on anything said or promised by the other which is not in these Terms and Conditions.
If a Court or other body says that any part of these Terms and Conditions is unenforceable, the rest of them will stand.
If either you or us need to give formal notice to the other, it must be done by email to the address each of us gives to the other from time to time.
These Terms and Conditions contain the entire understanding between you and us.



Acknowledgement of your order does not mean that we have accepted it. We will confirm to you when we have accepted your order and that is when a binding obligation will exist between us and you.
If we do not accept your order or if we have a problem relating to it, we will tell you as soon as we can and (if appropriate) refund the payment you have made.


We accept payment by credit and debit cards – your card will be charged when you make the order.
If we offer you the ability to pay us by instalments you agree:
- not to cancel any arrangement or fail to pay all such instalments
- if one or more instalment is not paid on the date it is due to be paid we may:
- cancel any order you have made with us or stop delivering any services we have agreed to provide; or (at our option)
- treat the entire balance due under the instalment arrangement as being immediately due and payable.
If any payment due to us is delayed by more than 28 days or not made within the time specified in the invoice, we may charge you interest upon that payment (and the balance due if we decide to pursue the entire balance) at the rate of 8% per month compounded.
If any payment is not made by the due date, we may cancel our agreement with you without refunding any part of the fee you have paid.
If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your Account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.
We do not keep any information about your bank or credit cards after the order has been completed or we have returned the money you have paid us.
The prices quoted on the Site do not include VAT or any local purchase or other taxes and/or import duty and you must pay all such taxes and duties.


Our aim is to deliver your Goods within the timescale we supply when we accept your order but this is a target date which may be affected by circumstances which we are unable to control and so we do not guarantee that any date we quote will be met and time is not of the essence in relation to delivery.


Whilst we will always try to meet the exact specification you request for your order, you understand that it may not be possible to use the same materials and plans which we advertise.
You understand and agree that we may substitute all and any materials and may make slight design changes in the Goods if, in our sole opinion we deem it appropriate and that the Goods are not significantly different from those which we have advertised. You agree that such substitution will not give rise to any claim under the agreement between us.


Retail Customers
You agree that, for the purposes of the Regulations, we may confirm the terms of the agreement between us and the Goods it is selling by email.
You understand and agree that most of the products we supply have been prepared to your specifications and that, as a result, your right to cancel the agreement between us is limited.
If you are buying the Goods as a retail customer, our Cancellation Policy applies.
Non-Retail Customers
If you are not buying as a retail customer you may only return Goods if they:
- are of unsatisfactory quality; or
- are not fit for their purpose; or
- do not match the description of the Goods that you ordered from us; or
- have faults when they are delivered to you; or
- have been damaged in transit.
You must contact us within 3 days of delivery to arrange for their return. We do not make refunds for any products which have been used unless they are faulty. We do not refund shipment costs.



IMPORTANT NOTE – these cancellation provisions only apply if you are buying as a retail customer.
RIGHT TO CANCEL – non-custom made goods

If you order a product and
the Goods have not been made specially for you; and
you are a retail customer,
the following provisions will apply:
You must contact us to tell us that you don’t want the Goods within 14 days of receiving them and cancel this contract using our cancellation form .
The 14-day period will start:
● If the item we are selling is a physical item – when you receive it.
● If we are supplying multiple Goods – then the day upon which you received the last item.
● If this is a regular supply – when you receive the first consignment.
To exercise the right you must tell us by post or email and you should use our cancellation form – but this is not compulsory. The address you should use is:
SA Srl. - Via Passo Buole 2, 20135 Milan, Italy
To meet the cancellation deadline you must send the form or tell us before the end of the 14-day period. You should keep a proof of posting if you send us a letter and a proof of posting when sending Goods back to us.
You will have the option to replace the Goods (if available) or to request a refund. Such refunds and/or replacements will be issued only upon our receipt of the returned Goods.
If you cancel this contract and request a refund, we will repay you all payments you have made to us, including delivery costs (unless you have asked for non-standard delivery – in which case standard delivery only will be refunded).
We will repay you:
● Within 14 days from receiving the Goods back from you.
● Within 14 days of receiving proof that you sent the Goods back to us.
We will pay you back using the same method that you paid.
We can deduct from the amount we send back to you any reduction in value of the Goods which results from unnecessary handling by you.
We may reduce the amount we refund to you in the following circumstances:
● you have used and enjoyed the Goods;
● the Goods are of a nature which may cause them to deteriorate or expire rapidly and you do not communicate with us in a timely manner;
● the individual packaging has been opened;
● any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to you at the time of purchase.

NO RIGHT TO CANCEL – custom made products

If you order a product where we are preparing the Goods to your specifications you have no right to cancel the order.


Date Insert today’s date not later than 14 days from date of receipt of goods or order of services
To SA Srl. - Via Passo Buole 2, 20135, Milan, Italy
From insert your full name and address

NOTICE IS HEREBY GIVEN of the cancellation of the contract with you for the supply of the following goods or services
Description of Goods if goods insert full details of goods and date of receipt
Signed (only if sent by post) All customers to sign

SA Design